Neptune Play Sports Betting Review (2024)

There’s no denying Neptune Play’s legitimacy. The bookmak🌳er holds a licence from the UK Gambling 💃Commission and is one of several bookies that form part of the AG Communications empire.

Trustpilot reviews may not be glowing, but issues surrounding the bookmaker do not focus on its security. Neptune Play uses revered 256-bit SSL encryption technology to protect its users’ data and transactions. Here’s a trick we use to verify the bookie’s security certificates. Hit the “View Site Information” button on the search bar and then go to the “Connection🐈 Is Secure” tab. There, you’ll see whether the certificate is valid or not, and if you click on that tab, you’ll see the SHA-256 and other꧋ encryption algorithms.

Neptune Play’s emphasis on responsible🍒 gambling manifests via a dedicated page. This section provides visitors with a 12-question self-assessment test and information on a variety of topics, including the protection of minors, preventing 🅺compulsive gambling, and seeking further help.

In a bid to mitigate problem gambling, the bookmaker has several account limits available that users can install at any time. You can set deposit limits and reality checks and impose time-outs and self-exclusions to help you stay in contr♍ol🔥.

We were able to create a Neptune Play account without any fuss. The process is simple and requires just a cou꧙ple of steps. The bookie asks for the basic information you’ll always have readily available, and once youಞr account is created, Neptune Play will verify it automatically. At least, that was our experience with it. As a result, we could get straight into depositing funds and placing bets.

Here’s a step-by-st♉ep guide for creating a Neptune Play account:

Click ‘Join’

You’ll begin the process by accessing the blue ‘Join’ button located in the top right-hand corner of the homepage.

Enter your account details

The bookie will first ask you to enter your desired email address before asking you to create a username and password.

Enter personal information

You must list your address, date of birth, and phone number before clicking the T&Cs box.

Make your first deposit

By clicking ‘SUBMIT,’ you’ll conclude the process, and Neptune Play will encourage you to make your first deposit immediately.

Neptune Play’s sports welcome offer is a Bet £10 Get £10 promotion, but with a twist. In addition to the £10 free beeꦓt, the bookie chips 10 free spins on Play’n GO’s Book of Dead slot.

You don’t need to opt into the pro💟motion to grab hold of the freebies. Make a first deposit of at least £10 and 💜place a qualifying sports bet boasting odds of minimum evens, and you’ll automatically unlock the bonus.

Unlike most bookies, like Betfred and its bet £10 get £50 deal, which restricts bonus eligibility to debit card deposits, Neptune Play allows you to claim free bets🐻 and spins when depositing via a bank transfer, Trustly, debit card, or MuchBetter, providing unmatched flexibility to players in that regard.

On the other hand, your qualifying bet must settle within 14 days of opening your Neptune Play account, and you must use your bonus on a sports b🍸et of 4/5 minimum odds, which still lets you bet on the favourites.

Opinion – More free bets would have been welcome

James Cormack: “I found Neptune Play’s sports welcome offer underwhelming. The 100% bonus shouldn’t be scoffed at, but it doesn’t compare to the new customer offers of industry leaders like BetVictor and Coral, who attract new customers via huge 300% and 400% sports bonuses. The offer is tame, ⛦and the addition of 10 free spins on a casino game will not entice those who are looking to use Neptune Play primarily as a sportsbook. To its credit, the offer is easy to claim, and you can use many payment methods to activate it. There’s also the vast collection of sports markets that are open to you when us🦹ing your free bet, so th”

Welcome Offer Key Terms and Conditions

🅷 ‘18+. New customers only. Terms and Conditions Apply. Min. Deposit £10 and Min. Bet £10 on odds at 🀅least or greater than 1/1. Deposits via PayPal, NETELLER, Paysafe, Skrill or Skrill 1-Tap will not be eligible for any bonus bet offer. Bonus Bet and bonus spins awarded within 24 hours of qualifying bet settlement. Offer valid for 14 days.’

Neptune Play offers a range sportsbook payment options, with seven deposit and six withdrawal methods available. You can deposit funds with this bookmaker using a debꦫit card (VISA, Mastercard), bank transfer, PayPal, Paysafe, Trustly, Skrill, and MuchBetter.

The minimum deposit foಌr all methods is £10, while the maximum is capped at just £2,000. This limit may be irrelevant for the average bettor, but high rollers looking to deposit and bet large sums may find it quite restrictive. Deposits are processed instantly with no additional fees.

The♈ same methods are available for withdrawals, except for Paysafe. Minimum withdrawals are set at £10, with a maximum of £7,000. Once again, there are no fees, and you can expect to receive the winnings in your bank account within 48 hours of your withdrawal request across all available options.

How to Deposit Funds to Neptune Play

Once you’ve signed upꦓ with Neptune Play, here’s how you make the first deposit.

Click ‘Deposit’

The blue icon is located in the top-right corner of the homepage. Clicking the icon will initiate the process.

Choose your payment option

A list of Neptune Play’s seven available depositing options will appear. Click on the payment method of your choice.

Fill out your banking details

If using a debit card, you’ll be asked to enter the name on the card, card number, and security code before confirming the deposit amount.

Finish the depositing process

By clicking the green ‘DEPOSIT’ icon, you’ll conclude the process and should immediately receive a deposit receipt.

How to Place a Bet

With your account funded, you can start placing bets with Ne❀ptune Play. Here’s how you do it:

Browse the sportsbook

Neptune Play boasts an extensive coverage, so look through the A-Z menu to find the sport you wish to punt on and all available bets.

Click the odds

Once you’ve found the sport and the bet you want to place, hover over and click the odds of the desired bet.

Set a stake

Once you click on the odds, your betslip will appear in the bottom-right corner. Enter your stake and confirm it before clicking ‘PLACE BETS’.

Confirmation

A green notification banner at the top of the homepage will confirm that your bet has been placed successfully.

Withdrawing Winnings from Neptune Play

If there are funds in y✅our account which you want to withdraw, here’s how you transfer the winnings from Neptune Play to a bank account:

Click the account avatar

This brings up a drop-down menu including a ‘Cashout’ tab. Accessing sets the withdrawal process in motion.

Confirm the cashout amount

Neptune Play automatically saves your preferred payment method from your deposit, so you merely need to confirm the amount before clicking ‘REQUEST CASHOUT’.

Wait for the funds to arrive

Once the bookmaker confirms your withdrawal request, your funds will typically arrive within a few hours to 48 hours on average.

There are currently no sportsbook promotions available for existing Neptune Play customers. The bookmaker's only sports offer is the aforementioned ne🔯w customer offer.

Neptune Play’s focus on its casino vertical means its sports product plays a secondary role, so the absence of sports promotions is not much of a surprise. Therefore, we can oไnly assume the retention rate is taking a big hit as a result.

Opinion – Neptune Play will find it hard to attract punters

James Cormack: “The bookmaker’s missing a trick by not offering sports promotions for existing customers. Given the relative weakne𒐪ss of their welcome offer, they will find it tough to retain, let alone attract punters. I don’t think Neptune Play requires a litany of sports offers, but even a simple acca boost or best odds guaranteed promoti♚on would help their cause greatly.”

Neptune Play VIP

Neptune Play does not offer any sort of VIP programme for 𒊎its users.

Neptune Play Loyalty Programme

🌱 There are daily casino offers to enjoy, but Neptune Play does not currently offer a loyalty programme. The bookmaker 💦confirmed to us that it once offered loyalty rewards to its users, but this scheme ended in 2022.

Sports

Neptune Play’s sportsbook packs a mean punch when it comes to coverage. There are 36 sports on offer, ranging from popular football and horse racing events to mor♏e niche sports like winter sports and floorball, which you’ll struggle to find among premier bookmakers.

The size of the bookie’s sportsbook is a bit of a surprise given the lack of promotions♏, although Neptune Play typically does offer several daily boosted odds – you can find them on the ho🐈mepage on the day of the event.

Moreover, there are football ‘match specials’ to tuck into. These are presented pre-match and are unique betting options for football punters, with Europe’s top five leagues as the focus. Neptune Play will also offer top odds on markets such as ‘Player X to score before minute X’ or ‘Player Y to have a goal assisted by Player Z’, but more on that in th♕e next heading.

For all pre-match bets, Neptune Play has an 8p minimum stake, which is two times ♕lower than what Betway requires. The maximum stake depends on the bet.

Odds and Markets

Our primary focus when aﷺssessing Neptune Play’s odds and markets was the English Premier League. In t♐erms of their pre-match offering, we found some variation, but there were almost always 150-200 markets available pre-match for all Premier League games.

These markets and sub-markets were fairly standard and what you’d expect: goals, player, half, corners, card🐭s/fouls, shots, specials, and early payout optio𓆉ns — all are there. Solid coverage across the board.

However, strong coverage would me🍌an little if their odds were sub-par. To measure the quality of Neptune Play’s margins, we focused on calculating the overround. ♔

The overround calculates the total percentage probability of all outcomes in a match. While this figure should ideally equal 100%, it doesn’t account for the bookmaker’s profit margin. For this reason, it is widely accepted that any figure below 110% is considered to indicate fair odds.

We randomly picked three games from the Champions League, EFL Championship, and Premier League, which returned margins of 106.86%, 106.24% and 106.54%, respectively. From these results, we can project Neptune Play’s margins to be fair and consistent, which could see them compete against the likes of bet365 at the top of the best UK betting odds table.

Additio🎉nally, y🥃ou can choose how the odds will be displayed. The bookie offers decimals, fractions or American-style odds for extra customisation.

On the outrights front, Neptune Play supplies a pretty extensive offering. Focussing again on football, the bookmaker provides futures markets extending deep into the English football pyramid. Even the semi-professional Southern Football League is represented. Across Euꦚrope’s top five leagues, you can bet on winners and relegation markets, as well as tea🐭ms to finish the season in the top three or four.

Esports

 11 esports are listed on Neptune P♍lay’s A-Z menu, including League of Legends, Starcraft, Valorant, Rainbox Six, and Dota 2. These are hugely popul🤪ar esports games with events played worldwide, many of which are covered by the bookmaker.

Now, compared to Betway and other bookies that are big on esports, Neptune Play’s offering is limited. Neptune Play will cover match result and map markets bets, but little else. On a brighter note, live streams are available for certain esports events, and you don’t even have to place a bet on the actual♓ event to access its stream.

Other Specials

 There’s plenty to get stuck into here. Political markets are limited to who you think will be the Labour party's next leader, but there’s a mighty offering on the entertainment front. Neptune Play offers markets on the Oscars, Grammys, ꦐand several reality TV shows.

Cash Out & Bet Builder

With Neptune Play’s Cash Out feature, you can take full control of your bets. The feature is available for various 🐠singles an꧃d multiple bets, although partial cash out is off the limits.

The bookmaker’s Bet Builder feature works on popular football events, such as American football, cricket, and basketball. General💛ly, you can add only the most prominent pre-match football markets, such as goals, cards, corners, etc., to your bet builder. The only issue we had with the feature is that it’s buried deep beneath the betslip, and with the website's dark theme, it can be difficult to pinpoint it straight away.

At the time of writing, ten sports, in⛎cluding esports, boasted live events on Neptune Play. The coverage is far from the best around, although it’s worth noting that the game we assessed above w꧋as not exactly a popular betting option.

For the football match shown above, Neptune Play offered the most basic statistics. There was no match tracker, no⛦ live commentary, no head-to-head recಞords to help us find value.

The markets offered were sufficient enough, with goals, half, and the more popular options (including match result, ꦐboth teams to score, etc.)

Neptune Play’s live features and market limitations translate to other sports, too. Besiꦍdes live streaming for esports, the bookie has nothing to show for.

Neptune Play relies heavily on its robust FAQ🧸s section for customer support. This page is divided into ten categories, including bonuses and promotions. There are multiple FAQs within each, so you’ll likely find the solution there.

However, there will be times when you need to contact the bookmaker. The only channels of communication are live chat and email. Unfortunately, we t💜ried multiple times to connect to a staff member via the live chat function, but we never received a response, even after confirming our identity.

There was more luck on the email f💛ront, although we had to wait hours for a response. 🌌We asked about any potential VIP or loyalty programme offered by the bookmaker, to which they replied that they got rid of the programme back in 2022. Their response was delayed, but at least it was comprehensive and told us what we needed to know.

There is a classic feel to Neptune Play’s website, although the prom♛inence of grey does add a sense of dull monotony. The steaks of blue offer some respite from the rather bleak grey, but it’s not a design that grabs your attention.

Neptune Play’s website structure is coherent and easy to navigate. There are plenty of tabs, which may cause some confusion, but the layout is otherwise clear and user-friendly. Live and upcoming pre-ma🍎tch markets dominate the centre of the homepage, with each event nearly segregated, while boosted odds markets and the bookie’s A-Z sportsbook menu manifest down the left-hand side.

Upcoming horse racing anꦓd greyhound markets consume the right-hand s𝓀ide, and this is also where your betslip will appear when attempting to place a bet. Important links are presented at the bottom of the page and are also easy to find.

It’s not the most efficient site, and there were a few technical faults. For example, there were times when nothing led after clicking the ‘Sport’ produc🌠t tab, but we 🔯can attribute it to a temporary glitch.

Neptune Play is compatible with 💧any mobile browser. The mobile version is structurally different from its website and has improved technical performance. The 🦩pages load faster, and the hamburger menu on the left is a boon to navigation despite the smaller screen.

Proওminent live and upcoming markets pervade the centre, with an ad slider running across the top to display the latest offers. There’s no reduction in content compared to the desktop version of the site, with everything you’d find on the website making its way over to mobile.

Mobile App

Neptune Play does not currently have a native moﷺbiﷺle app that can be downloaded on iOS and Android via the App Store and Google Play.

Neptune Play undoubtedly has room for improvement on the sports betting front. While their pre-match coverage was excellent and their live offering decent, the absen🍌ce of sports promotions is a huge downside. The bookmaker will not entice new punters, given the lack of offers. Right now, Neptune Play boasts a sound casino and a mediocre sports product on the side. The addition of sports bonuses (and mobile app) would greatly benefit this online bookmaker.

Responsible Gambling Disclaimer

If you do decide to start betting with Neptune Play, please ensure you gamble responsibly. At any point, if you feel your gambling is spiralling out of control or heading in that direction, never hesitate to reach out for help. is one of many resources you can ac🔥ꦬcess for support.